Terms of Service

Effective date: July 15, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Heritage Standard (“Heritage Standard,” “we,” “us,” or “our”) governing your access to and use of our website, applications, and home-health services (collectively, the “Services”). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

Heritage Standard provides a home-health platform that performs periodic home inspections, produces a Home Health Score and a prioritized list of findings, lets you approve fixes, coordinates approved work with independent field-service partners, and verifies completion. Features, service areas, and availability may change over time.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Services. You are responsible for the accuracy of the information you provide and for activity that occurs under your account. We use email “magic links” to sign you in; keep access to your email secure and let us know promptly if you believe your account has been compromised.

3. Subscriptions, billing, and cancellation

Certain features require a paid subscription. By subscribing, you authorize us and our payment processor (Stripe) to charge the applicable recurring fees to your payment method until you cancel. Fees are billed in advance on a recurring basis and, except where required by law, are non-refundable. You may cancel at any time; cancellation takes effect at the end of the current billing period. We may change pricing or plan features on prospective notice.

4. Inspections, findings, and verification

Inspections and Home Health Scores are intended to help you prioritize maintenance and are provided for informational purposes. They are not a substitute for a professional home inspection required in a real-estate transaction, an engineering evaluation, a code-compliance review, or an emergency service. You are responsible for the decisions you make about your home, including which findings to approve, snooze, or decline. Our verification confirms that coordinated work was completed as described; it is not a warranty or guarantee of the workmanship or materials of any partner.

5. Field-service partners

Fixes are performed by independent third-party field-service partners (such as handymen, HVAC, roofing, and plumbing providers), not by Heritage Standard employees. Partners are solely responsible for the work they perform, their licensing and insurance, and their own agreements with you. Heritage Standard coordinates and verifies work but does not itself perform the physical repairs and is not liable for a partner’s acts or omissions, except as required by law.

6. Your responsibilities

Provide accurate information about yourself and your home.
Provide safe and reasonable access to your property for scheduled inspections and approved work.
Use the Services only for lawful purposes and as permitted here.
Not misuse, interfere with, or attempt to gain unauthorized access to the Services.

7. Intellectual property

The Services, including their content, software, and branding, are owned by Heritage Standard or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. Content you upload remains yours; you grant us a license to use it as needed to provide and improve the Services.

8. Disclaimers

The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that findings will identify every issue with your home.

9. Limitation of liability

To the fullest extent permitted by law, Heritage Standard and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the twelve months before the event giving rise to the claim.

10. Termination

You may stop using the Services and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Services. Sections that by their nature should survive termination will continue to apply.

11. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Texas, and you consent to their jurisdiction and venue.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Terms.

13. Contact us

Questions about these Terms? Contact us at legal@heritagestandard.com.